HSBCnet Mobile Authentication

At HSBC, we are dedicated to leveraging technology and innovation to make your life simpler, 24/7.

HSBCnet Mobile now supports a full suite of Biometric capabilities, including Touch & Face ID for iOS devices, as well as Fingerprint ID for supported Android devices. These provide a fast, simple and secure way to view your HSBC accounts and balances on the go.

Once enabled, simply use your fingerprint or facial recognition to log on – making it even quicker to access your HSBCnet services anytime, anywhere.

Find out how to use our award winning^# HSBCnet Mobile App, providing faster and easier access to services that can help you to grow your business.

Benefits

Log on using Touch ID or Face ID for iOS device, or Fingerprint ID for Android*
View account balances and statements
Create Priority Payments, Inter-account Transfers, and Bill Payments to existing beneficiaries*
Authorise Priority Payments, Payments in the Eurozone, Inter-Account Transfers, ACH Credits/Debits, Bill Payments and File Level payment instructions
Track the status of payments at any stage of the journey*
Authorise Import Documentary Credit, Import Bill, Gurantees, Standby DCs and Import Loan Trade transactions
View Receivables Finance accounts and recent transactions, exchange messages, and draw payments*
Check real-time status of your import, export, guarantees and buyer/seller loan transactions. And track your container with HSBC Trade Transaction Tracker*
Authorise cross-border payments and book foreign exchange rates with Get Rate*
Receive notification of payments ready for authorisation via My Alerts
View your liquidity position ‘on the go’ using the Liquidity Management Portal dashboard

# Award won - HSBCnet Mobile App: Outstanding Digital CX - Corporate Banking App at the 2022 Digital CX Awards.

*Services available upon adjudication and pre-approval. Some services not available in all countries and other conditions or restrictions may apply.

HSBCnet Mobile Authentication

Access your HSBC accounts safely and securely without a security token

Do your banking simply and securely using your mobile device through the HSBCnet app, whenever and wherever you want to without the need for a separate security device.

Mobile Authentication is a feature of HSBCnet Mobile, our award-winning mobile banking application (click here to find out more.) It allows authorised users to log in to HSBCnet via a trusted mobile device, which acts as a substitute “soft token” in place of the regular HSBCnet security token.

HSBCnet Mobile is available for download on the Apple App Store and Google Play Store.

Enabling Mobile Authentication

Mobile Authentication with the HSBCnet app – for new customers:

Mobile Authentication with the HSBCnet app – for existing customers:

You may already be set up with Mobile Authentication by default.

To find out if you have access, download the HSBCnet Mobile app and attempt to activate Mobile authentication. If the Mobile authentication option is not showing up in your HSBCnet Mobile app settings:

Existing Users: Your System Administrator needs to enable ‘Mobile devices’ on your user profile in User management.

New Users: Select “Mobile Device” only for the authentication type when setting up the new user

Once enabled, you can activate this feature in the HSBCnet Mobile app.

Enable Biometrics for your HSBCnet Mobile app

Follow these simple steps:

Device Settings: In your iOS or Android device, make sure you have registered your Biometrics within your device settings.
Log on: Open your HSBCnet Mobile app, and enter your username. Then enter your own security credentials.
Enable: Once logged in to HSBCnet Mobile, you can enable Biometrics in the app settings and follow the instructions. You will need to accept the terms and conditions to enable the service.
Verify: Use your device Biometric to complete the setup.

Frequently Asked Questions: HSBCnet log on options

1. What is mobile authentication?

2. How do I set up mobile authentication?

3. How do I use my mobile device to log on to HSBCnet?

Once you’ve activated mobile authentication, you’ll be presented with two mobile device options when logging on to HSBCnet:

Receive a notification - the quickest way to verify yourself is to send a notification to your mobile device via the HSBCnet app. When you see the notification on your device, open it and confirm you are trying to log on by selecting Continue.

Generate a security code - using the HSBCnet Mobile app, you can obtain a one-time security code to enter in your browser.

4. I’m a System Administrator, how do I change mobile authentication permissions?

System Administrators can change the mobile authentication through the ‘Edit user profile’ feature in User management:

Open User and account management > User management.

Locate the user profile and select ‘View user details’.

In the ‘Profile’ page, select ‘Edit user profile’

In the ‘Log on options’ section select the ‘Mobile device’ checkbox.

If your profile is set up with dual authorisation, another System Administrator will need to approve the change.

5. Can I still use a physical Security Device if I activate mobile authentication?

Find out more about HSBCnet

HSBCnet overview

HSBCnet Track Payments

HSBCnet for Trade

HSBCnet Video Guides

HSBCnet Mobile

Benefits

HSBCnet Mobile Authentication

Enabling Mobile Authentication

Mobile Authentication with the HSBCnet app – for new customers:

Mobile Authentication with the HSBCnet app – for existing customers:

Enable Biometrics for your HSBCnet Mobile app

Frequently Asked Questions: HSBCnet log on options

Find out more about HSBCnet

Insights

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